Shipping
Free ShippingTouchPro provides free shipping for all products shipped to
locations within the contiguous United States (the 48 states).
For Alaska, Hawaii or international locations outside the 48
contiguous states, please contact us for the shipping charges at
+1 415-621-6817 or [email protected].
Orders usually take 1-2 business days to process. Orders for
Stronglite products are shipped from their warehouse in Vista,
CA, using Fed-Ex Ground and approximate ship time is 1-5
business days depending on your location. TouchPro orders are
usually shipped via USPS Priority and transit time is
approximately 1-3 business days (not guaranteed).
California Sales Tax Requirement
We have prepared this sales tax policy statement to explain to you when and why we collect sales tax on your purchases.
TouchPro International only collects sales tax in states
where we have a physical presence, currently California.TouchPro International only collects sales tax in states
where we have a physical presence, currently California.
We also collect tax in Nevada because we drop ship via the manufacturer of our products (Stronglite) who has a presence there, so they charge us the sales tax which we need to collect from the customer.
IMPORTANT NOTICE: Even if we do not collect sales tax from you, you may owe sales tax on your purchase. Unless you live in Alaska, Delaware, Montana, New Hampshire, or Oregon, your state most likely requires purchasers to report and pay tax on all purchases that are not taxed at the time of sale. The tax may be reported and paid on your individual income tax return or by filing a consumer use tax return. For more information, please visit your state's department of revenue website.
FOR OUR TAX-EXEMPT CUSTOMERS:
TouchPro International does not collect sales tax if we have
your exemption certificate on file.
Warranties
We believe that our products offer the best value (quality for
your dollar) in the industry. If you don’t agree, you may return
your product undamaged, in its original packaging, within 30 days
of purchase and we will refund your original purchase in full
(see Return & Warranty Shipment Policy below)
Portable Tables and Ergo-Pro
Chair
- Stronglite warranties their portable tables and Ergo-Pro massage chair, excluding foam and vinyl, against defects in materials and craftsmanship for as long as you, the original purchaser, own the product, or for five years after model is discontinued. The foam and vinyl are warranted for 3 years from the original date of purchase. This warranty does not cover damage caused by accident, misuse or neglect, which includes tears in upholstery and damage caused by chemical based cleaners. This warranty is limited to factory-provided replacement parts, factory repair or replacement at the discretion of Stronglite. After one year the product may not be returned for credit.
Massage Table Accessories
- Our massage table accessories are warranted for 1 year from the original date of purchase against defects in materials and craftsmanship. This Warranty is limited to product repair or replacement, at Stronglite’s sole discretion, shipping charges are not included.
- All warranties are invalidated by non-factory modifications and unauthorized repairs, which will immediately terminate all liability by Stronglite for the product or damages caused by its use. The buyer and its customers shall be responsible for proper set-up, inspection, maintenance, and use of the products and as well as any supervision required for safety. In no event shall Stronglite be liable for any special, indirect, consequential, incidental, exemplary or punitive damages or costs.
- The warranties set forth herein are the sole and exclusive warranties provided by Stronglite. There are no other warranties, representations or guarantees provided by Stronglite either expressed or implied, including warranties of merchantability and fitness for a particular purpose.
Returns Policy
Return & Warranty Shipment Policy- We do not reimburse original shipping charges or return shipping charges on items returned under the 30-Day Money-Back Guarantee.
- Products must be returned in original packaging, in new
condition, with an RA (Return Authorization) number from
Stronglite Customer Service. If the equipment has been used
we reserve the right to evaluate the equipment and limit the
refund based on the evaluation.
- Returns that are requested after the 30 day period must be
approved by Stronglite Customer Service and will be charged
a restocking fee of 20% automatically, if the product is
used or not in like-new condition, it is at Stronglite’s
sole discretion on how the product will be refunded. After
one year the product may not be returned for credit.
- Products that are customized, such as special upholstery,
will have a 20% re-stocking fee applied to all returns or
exchanges unless due to a manufacturer’s defect.
Value commensurate with the
condition of the equipment.
- Products that are customized such as special vinyl will have a 20% re-stocking fee applied to all returns or exchanges unless due to a manufacturer’s defect.
- We will pay shipping to customer for replacement of damaged products that are exchanged under the 30-Day Money-Back Guarantee in the contiguous USA only.
- You are responsible for the proper packaging and shipping (charges and arrangements) of your product back to the factory for any warranty claim. Shipping insurance is strongly recommended.
- Stronglite will pay ground shipping to return the warranted product back to you in the contiguous USA. International, Alaska, and Hawaii customers are responsible for all shipping charges (inbound and outbound), as well as any applicable duties and taxes.
All Stronglite products
being returned must go to this address:
Stronglite
3210 Executive Ridge
Vista, CA 92081
TouchPro products being
returned must go to this address:
TouchPro International
153 Buena Vista Avenue, East
San Francisco, CA 94117
Please give us a call at 1-800-999-5026 or email
[email protected] if you have any questions regarding your order.